Quant Call
Quant Call is a browser-based calling and sales platform combining a cloud phone system, agent workspace, supervisor controls, live insights and call reporting in one CRM-oriented workflow. It's carrier-agnostic and self-hosted, so businesses keep control of their data and use their own preferred connectivity or SIP trunk.
Talk to an engineerTurn your website into a phone channel. A visitor clicks Call Us and connects straight into the PBX from their browser — no phone app or dialer required.
Platform features
Cloud Phone System
- Route numbers to people
- Route numbers to teams
- Route numbers to IVR menus
- Extensions
- Call queues
- Business hours routing
Browser Softphone
- Make calls directly from the browser
- No dedicated desk phone required
- Web-based calling
- Customer information during calls
Call Routing
- Inbound call routing
- IVR menus
- Teams
- Queues
- Blind transfer
- Warm transfer
- Hold
- In-call keypad (DTMF)
Live Wallboard
- Agent status
- Current activity
- Today's numbers
- Team performance
- Calls in progress
Targets & Pace
- Set team or individual call targets, e.g. 100 calls a day
- Track progress against target
- Real-time pace monitoring
Call Recording
- Automatic call recording
- Recordings stored by agent
- Review recorded calls
- Quality assurance review
QA Scorecards
- Review calls against a defined rubric
- Score agent performance
- Track quality trends over time
Lists & Assignment
- Import call lists
- Assign numbers to agents
- Track progress through a list
- One-click next call
Real-Time Alerts
- Long-call alerts
- Stalled-agent alerts
- Important activity notifications
- Operational alerts
Agent Workspace
- Click-to-call
- Customer screen-pop
- Customer history
- Open tickets
- Notes
- Call disposition
- Callbacks
- Reminders
CRM / Insight
- Call history
- Agent performance
- Talk time
- Answer rate
- Sales metrics
- Reporting
Coach live, without the agent losing the call
Silently monitor an active call.
Speak privately to the agent without the customer hearing the supervisor.
Join the active conversation as a participant.
Dedicated inbound numbers
Businesses can use dedicated inbound numbers (DIDs) that route directly into the PBX. A DID can route to an individual extension, a department, a queue, an IVR menu, a sales team or a support team — configured to match how your organization actually answers calls. Specific number and carrier availability depends on what's configured for your deployment.
Works with your carrier and your network.
Quant Call is carrier-agnostic and self-hosted. It connects over standard SIP trunks and internet calling, so you keep control of your data and can use the connectivity you already have. Connectivity resilience — failover trunks, dual carriers — can be configured per deployment; we don't overpromise availability until a specific setup is in place.
Ready to talk about quant call?
Our engineering team will scope your deployment end-to-end and deliver under SLA.